The Small Print

Hardwood Refinishing / Sanding / Finishing of Newly Installed Wood Flooring.

There will be a light coating of dust after the job is complete. Our sanding equipment has vacuum bags and we use plastic sheeting/tape to contain the areas. But with the amount of dust that is created during the sanding process, it is impossible to control 100%.
There will be a light coating of dust after the job is Paint may need to be touched up on baseboards, walls, stairs, and/or trim after the refinishing work is complete. It is the customer’s responsibility to touch up paint after the floors are refinished. We can provide a painting crew for the touching up at an additional cost.
Fumes from Applying stains & polyurethane can be strong, please allow 24 hours after the final coat to dry. Potentially harmful to pets and/or people in the home until they are dry. It is the homeowner’s responsibility to air out the home after the job is complete.
Refinishing floors is a multi-step process with drying times between steps. Our crews need access to the home without delay for the duration of the project. We can provide a lock box if you prefer to use this method for access. If we cannot access the home and have to reschedule, we will need to charge a $100 fee and it will delay your project by at least 1 day. Also, we cannot promise specific arrival times for each day of work on the project, it is best to provide a key to our crew or request a lock box.
Our standard Refinish scope of work includes the following, if you are expecting something different please specify prior to the start of work: ○ Sand the floors with (3) grits. ○ Apply Oil-Based Stain (or No Stain if a ‘Natural’ finish). ○ Apply Sealer (if recommended for your type of wood floors). ○ Apply (2) Coats of Oil-Based Satin Polyurethane.
If there is wood that needs to be repaired or replaced other than what is specified on your proposal, there will be an additional charge that will need to be agreed upon prior to performing the repairs.

Laminate & Luxury Vinyl Plank Disclaimers

Before proceeding with Floating Floor (LVP or Laminate Flooring) installation, it is important to understand the following disclaimer:

Pre-Installation Inspection: Floating Floors are installed over subfloors or existing flooring. Before installation, it is important to inspect the subfloor or existing flooring for any damage, such as cracks, squeaks, or unevenness. If any issues are found, it should be addressed prior to installation.
Removal of Existing Flooring: If existing flooring needs to be removed before installation, additional charges may apply. This includes any adhesive residue, which can be difficult to remove.
All flooring products will scratch. We are not personally responsible for any scratches on your flooring. All furniture should have felt pads placed on the feet when to help alleviate the possibility of scratching your new floors.
Subfloor Preparation: A proper subfloor preparation is essential to ensure a successful carpet installation. However, additional charges may apply if the subfloor requires leveling or repair before installation. By proceeding with flooring installation, you acknowledge that you have read and understand this disclaimer, and agree to any additional charges that may apply.
Furniture: We are not responsible for damage to furniture. Please disconnect and remove all electronics and valuable items from the work area prior to our installers arriving on the job.
Painting: All work related activites create dust and sometimes marks on walls or trim. We are never responsible for paint or repairs associated with these activities, unless we have specfically been contracted for painting.
Payment: All Invoices are Required to be Paid In Full Upon Completion of the Installation or Refinishing. Chargebacks are not acceptable for work that was completed.
Labor Warranty: All Installations or Refinishing Work carries a 1 Year Labor Warranty unless Noted Otherwise on your Proposal. The process to Request Warranty Repairs is as follows: Send an Email describing the necessary repair; when it was first noticed; what days you are available for a site visit; and clear pictures of the areas - to [<u>mike@chesapeake-flooring.com</u>](mailto:mike@chesapeake-flooring.com) - use the Subject Line ‘Warranty Repair’.

Privacy Policy

At Chesapeake Carpet & Flooring, we take your privacy very seriously. This Privacy Policy explains how we collect, use, and disclose your personal information when you use our website. Information We Collect When you visit our website, we may collect certain information about you, such as your name, email address, phone number, and mailing address. We may also collect data on your browsing behavior, such as the pages you view and the links you click. How We Use Your Information We use your personal information to provide you with the products and services you request, such as processing orders and scheduling appointments. We may also use your information to communicate with you about our products and services, such as sending promotional offers or responding to your inquiries. Disclosure to Third Parties We do not sell, trade, or otherwise transfer your personal information to third parties without your consent. However, we may share your information with trusted third parties who assist us in providing our services, such as shipping companies or payment processors. Security Measures We take reasonable measures to protect your personal information from unauthorized access, disclosure, or alteration. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security. Cookies We may use cookies to improve your browsing experience and personalize the content and advertisements you see on our website. You can choose to disable cookies in your browser settings, but this may limit your ability to access certain features of our website. Changes to this Policy We reserve the right to modify this Privacy Policy at any time. If we make any material changes, we will notify you by email or by posting a notice on our website. Your continued use of our website after any changes indicates your acceptance of the revised policy. If you have any questions or concerns about this Privacy Policy, please contact us at <mike@chesapeake-flooring.com> or (443)752-3648.